Privacy Policy

Last updated: 2026-01-22

We collect only the data necessary to deliver and improve our services. This includes account details, course progress, and technical diagnostics.

On This Page

• Data We Collect
• How We Use Data
• Legal Bases
• Data Sharing
• Cookies and Tracking
• Data Retention
• Security
• International Transfers
• Children’s Privacy
• Your Rights
• Exercising Rights
• Changes to This Policy
• Contact

Data We Collect

• Account data: name, email, and authentication metadata
• Course data: enrollments, progress, assessments
• Payment metadata: transaction IDs (processed by payment providers)
• Usage data: device, browser, and performance metrics
• Support data: messages you send to our support team and related attachments
• Preference data: language, timezone, and learning preferences
• Log data: IP address, timestamps, referrers, error logs, and request identifiers

How We Use Data

• Provide and improve course delivery
• Personalize content and recommendations
• Maintain security and prevent abuse
• Comply with legal requirements
• Communicate service updates, transactional notifications, and policy changes
• Measure performance, diagnose issues, and improve reliability
• Conduct research and analytics using aggregated and de-identified information

Legal Bases

Where applicable (e.g., GDPR), we process personal data on these legal bases:

• Contract: to provide the services you requested
• Legitimate interests: to secure, improve, and operate our services
• Consent: for optional features where required by law
• Legal obligation: to meet compliance and regulatory requirements

Data Sharing

We do not sell your personal information. We share data only as described below:

• Service providers (processors) that support hosting, analytics, communications, and payments
• Legal and safety: to comply with law, enforce terms, or protect rights, safety, and property
• Business transfers: in a merger, acquisition, or asset sale, subject to appropriate safeguards
• Aggregated data: non-identifying summaries and statistics

Cookies and Tracking

We use cookies and similar technologies strictly for essential functionality, authentication, security, and remembering preferences (e.g., theme or language). We do not use third-party advertising cookies.

• Essential: required for sign-in, session continuity, and fraud prevention
• Preferences: stores your settings such as theme and language
• Analytics (first-party or privacy-centric): helps measure performance and reliability

You can control cookies in your browser settings. Disabling essential cookies may limit core functionality.

Data Retention

• Account and course data: retained for the life of the account
• Support tickets: typically retained for up to 24 months after closure
• Technical logs: typically retained for 12–24 months for security and diagnostics
• Backups: retained on rolling schedules (commonly 30–90 days)
• We may anonymize data for long-term analytics and product improvement

Security

We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

• Encryption in transit (HTTPS/TLS)
• Access controls, least-privilege principles, and audit logging
• Regular backups, monitoring, and vulnerability management
• Vendor due diligence and data processing agreements

International Transfers

If data is transferred across borders, we implement appropriate safeguards such as standard contractual clauses or equivalent mechanisms, and assess local legal requirements where applicable.

Children’s Privacy

Our services are not directed to children under the age of 13 (or the minimum age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided personal data, contact us and we will take appropriate action.

Your Rights

You can access, correct, or delete your personal data. Contact us at [email protected].

• Access: request a copy of your data
• Rectification: correct inaccurate or incomplete data
• Erasure: request deletion of your data where applicable
• Restriction: request limited processing under certain conditions
• Portability: receive your data in a portable format
• Objection: object to processing based on legitimate interests
• Consent withdrawal: opt out of processing where consent is the basis

We use cookies to remember preferences (e.g., theme) and for essential functionality only.

Exercising Rights

To exercise your rights, contact our support team. Provide sufficient information to verify your identity (e.g., account email) and describe your request in detail. We will respond within applicable legal timeframes.

• We may ask for additional verification to protect your account
• Some requests may be limited by legal or contractual obligations
• We will notify you if we cannot fulfill a request with the reasons why

Do Not Sell or Share Personal Information

We do not sell or share your personal information as defined under applicable privacy laws, including the CCPA/CPRA.

Automated Decision-Making

We do not use automated decision-making that produces legal or similarly significant effects without human review.

Third-Party Services

We work with service providers for hosting, analytics, communications, and payments. These providers process data on our behalf pursuant to data processing agreements and are obligated to protect your information.

Changes to This Policy

We may update this policy to reflect changes to our practices or for legal, operational, or regulatory reasons. Material changes will be communicated through the service or via email when appropriate.

Contact

If you have questions about this policy or our data practices, contact our support team at [email protected]. You may also reach us by phone at +1 (415) 267-0934.